Privacy Policy

The JEVN Group LLC d/b/a JEVN Kitchen & Bath Remodeling (“The JEVN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, www.thejevn.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, request an estimate, submit a contact form, upload images or files, call or text us, or otherwise interact with us online.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, information collected automatically through your use of the Site, and information from certain third-party tools and service providers.

A. Information You Provide Directly

We may collect personal information you voluntarily provide, including:

• Full name
• Phone number
• Email address
• ZIP code
• Property address
• Project type
• Project details and comments
• Consultation or appointment requests
• Uploaded project photos, files, or related materials
• Any other information you choose to provide when contacting us

B. Information Collected Automatically

When you use our Site, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Click behavior and navigation patterns
• Date and time of access
• Cookie identifiers and similar tracking data

C. Information Collected Through Calls and Messages

If you call, text, or otherwise communicate with us, we may collect:

• Your phone number
• Call metadata
• Message content
• Call tracking data
• Call recordings, where applicable and permitted by law

2. How We Use Your Information

We may use your information for business and operational purposes, including to:

• Respond to estimate requests, inquiries, and consultation requests
• Contact you by phone, email, or text regarding your project
• Evaluate project details and determine next steps
• Provide quotes, proposals, or service information
• Schedule consultations or appointments
• Improve our Site, services, and user experience
• Analyze website traffic and lead performance
• Support advertising and remarketing efforts
• Detect fraud, misuse, or unauthorized activity
• Comply with legal obligations
• Enforce our website terms and business policies

We may also use your information to send follow-up communications, including project-related updates, appointment reminders, service-related messages, newsletters, promotional offers, or marketing communications, where permitted by law or where you have opted in.

3. Cookies and Tracking Technologies

Our Site may use cookies, pixels, tags, scripts, and similar tracking technologies to improve functionality, understand visitor behavior, and support marketing and analytics.

These technologies may be used to:

• Remember user preferences
• Measure website traffic and engagement
• Track conversions
• Improve advertising relevance
• Support retargeting and remarketing campaigns
• Secure forms and prevent spam

The technologies we may use include, without limitation:

• Cookies
• Google Analytics
• Google Ads conversion tracking
• Google Tag Manager
• Meta Pixel / Facebook Pixel
• Google Search Console
• Microsoft Clarity, Hotjar, or similar session analytics tools
• Embedded maps, videos, and forms
• reCAPTCHA and related anti-spam tools

You may be able to control cookies through your browser settings and, if available, through our cookie banner or cookie preferences tool.

4. How We Use and Share Information

We do not sell your personal information for money. We may, however, share information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers who help us operate our business or website, such as website hosting providers, form processing providers, CRM or lead management tools, email systems, marketing and analytics platforms, call tracking providers, anti-spam tools, and cloud storage providers.

B. Advertising and Analytics Partners

We may share data with third-party advertising and analytics platforms, such as Google and Meta, to measure performance, analyze traffic, support remarketing, and improve marketing effectiveness.

C. Financing or Lending Partners

If you request or pursue financing options, we may share relevant information with third-party financing providers, lenders, or application platforms to help facilitate that process.

D. Operational and Project-Related Sharing

Where reasonably necessary, we may share relevant project or lead information with subcontractors, installers, vendors, software providers, or other business partners involved in supporting your inquiry or project.

E. Legal or Business Transfers

We may disclose information if required by law, subpoena, court order, or other legal process, or if reasonably necessary to protect our rights, property, safety, or users. We may also transfer information as part of a merger, asset sale, financing, reorganization, or similar business transaction.

5. Third-Party Services and Embedded Content

Our Site may use or contain links to third-party tools, websites, embeds, or services, including:

• Google Maps
• YouTube or Vimeo
• Social media integrations
• Financing or lender application links
• External forms or booking tools

These third parties may collect information according to their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that are not owned or controlled by us.

We encourage you to review the privacy policies of any third-party services you use.

6. Google Analytics, Advertising, and Pixels

We may use tools such as Google Analytics, Google Ads conversion tracking, Google Tag Manager, Meta Pixel, and similar technologies to understand how visitors interact with our Site and to support marketing campaigns.

These tools may collect information such as:

• Pages visited
• Time on site
• Device and browser data
• Ad interactions
• Conversion events
• General geographic data
• Cookie or advertising identifiers

We may use this information to:

• Measure the effectiveness of our ads
• Improve our website and marketing
• Build audiences for remarketing
• Understand which services and pages perform best

You can control certain advertising settings through Google, Meta, or your browser settings.

7. Contact Forms, Estimate Requests, Uploaded Files, and Communications

When you submit a contact form, estimate request, or consultation request through the Site, we may collect the information you provide and store it in one or more systems, including our website backend, email inboxes, and related business tools used to manage inquiries.

If you upload project photos, plans, or related files, we may use them to review your inquiry, prepare an estimate, understand the scope of work, communicate with you about the project, or support internal operations.

Please do not upload sensitive personal information unless specifically requested and necessary.

8. Phone Calls, SMS, and Email Communications

A. Phone Calls

If you contact us by phone, we may use call tracking tools and may record calls where permitted by law for quality assurance, training, operational, documentation, or lead handling purposes.

B. SMS / Text Messaging

We may send text messages related to your inquiry, estimate request, consultation, scheduling, project updates, customer service, or marketing/promotional communications where permitted by law and where you have consented if consent is required.

By providing your phone number and submitting a form or otherwise opting in, you consent to receive calls and text messages from us, which may include appointment-related, service-related, and promotional messages. Message and data rates may apply. Message frequency may vary.

You may opt out of marketing text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.

We do not require consent to receive marketing texts as a condition of purchasing any goods or services.

C. Email Communications

We may send you email communications related to your inquiry, estimate, consultation, project, newsletters, promotions, or other updates. You may opt out of marketing emails by using the unsubscribe link where available or by contacting us directly.

9. Financing and Third-Party Lender Links

Our Site may include information about financing options or links to third-party financing or lender platforms. If you choose to use those options, your information may be collected and processed by those third parties according to their own terms and privacy policies.

We are not responsible for the privacy, security, or practices of outside lenders or financing providers.

10. Website Images and Project Representation

Our website may include a combination of original project photography, supplier- or manufacturer-provided images, stock or illustrative visuals, concept inspiration, and visuals relating to projects completed directly by The JEVN Group LLC, with subcontractor involvement, or through partner-supported work.

These visuals are used for general informational, illustrative, inspirational, and marketing purposes. Unless specifically stated otherwise, website images should not be interpreted as a representation that every displayed image reflects work performed solely, fully, or independently by The JEVN Group LLC.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Manage leads and customer relationships
• Maintain records of communications
• Support operational needs
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Based on our current business practices, we may retain lead information for approximately three (3) years, unless a longer retention period is required or permitted by law.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, use, alteration, or disclosure.

However, no internet transmission, website, database, or electronic storage system is completely secure. Accordingly, we cannot guarantee absolute security.

13. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain marketing communications
• Control cookies through your browser or our cookie tools, where available
• Request information about certain disclosures of personal information

To make a privacy-related request, please contact us using the contact information below.

We may need to verify your identity before responding to certain requests.

14. California Privacy Rights

If you are a California resident, you may have certain rights under California law, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA/CPRA”), subject to applicable thresholds, exemptions, and legal requirements.

Depending on applicability, California residents may have the right to request:

• Access to categories and specific pieces of personal information collected
• Deletion of personal information
• Correction of inaccurate personal information
• Information about categories of sources, purposes, and disclosures
• Information about whether personal information was sold or shared
• Limitation of use of certain sensitive personal information, where applicable
• Non-discrimination for exercising privacy rights

We do not sell personal information for money. However, certain advertising, analytics, and remarketing activities may be considered “sharing” under some privacy laws.

California residents may submit privacy requests by contacting us at [email protected] or 919 899 8888.

We may verify your request before taking action.

15. Opt-Out Choices

You may have several ways to manage how your information is used:

• Email: Use the unsubscribe link in marketing emails, where available
• SMS: Reply STOP to opt out of marketing text messages
• Cookies: Adjust your browser settings or cookie preferences
• Advertising: Use platform-specific controls from Google, Meta, or other providers to manage ad personalization

Please note that even if you opt out of marketing communications, we may still send transactional or service-related messages.

16. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information through our Site, please contact us so we can take appropriate steps.

17. Third-Party Links

Our Site may contain links to external websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.

We strongly recommend reviewing the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy practices, or policies of third-party sites or services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations.

When we do, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept the revised Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at: