Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of www.thejevn.com (the “Site”), operated by The JEVN Group LLC d/b/a JEVN Kitchen & Bath Remodeling (“JEVN Kitchen & Bath Remodeling,” “we,” “us,” or “our”).

By accessing or using this Site, submitting a form, requesting an estimate, uploading files, calling, texting, or otherwise communicating with us through the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Website Purpose

This Site is provided for general informational, marketing, and lead-generation purposes related to our remodeling services, including bathroom remodeling, walk-in showers, kitchen remodeling, flooring installation, tile work, and waterproofing.

The Site is intended to help users learn about our services, request estimates or consultations, submit inquiries, upload project information, and contact us regarding potential projects.

2. Eligibility and Permitted Use

You may use this Site only for lawful purposes and only in a manner consistent with these Terms.

By using this Site, you represent that:

• you are at least 18 years old, or are using the Site under the supervision of a parent, guardian, or authorized property decision-maker;
• the information you submit is truthful and accurate;
• you will not misuse the Site or interfere with its functionality or security.

3. Informational Use Only

All content on this Site is provided for general informational and marketing purposes only.

Website content, project examples, service descriptions, price ranges, timelines, visuals, design ideas, materials information, and related content are not legal, financial, engineering, architectural, code-compliance, or professional advice.

Nothing on this Site should be relied upon as a guarantee, promise, or binding representation regarding:

• project suitability;
• project scope;
• final design;
• structural conditions;
• code requirements;
• permit requirements;
• project timeline;
• material availability;
• project cost; or
• service availability.

4. No Contract Formed Through Website Use

Use of this Site, submission of a contact form, estimate request, uploaded files, phone call, text message, email, or consultation request does not create a binding contract between you and JEVN Kitchen & Bath Remodeling.

No construction, remodeling, installation, consulting, or related service agreement exists unless and until both parties enter into a separate written agreement signed or otherwise formally accepted by us.

All final pricing, scope, scheduling, materials, warranties, payment terms, exclusions, and project obligations are governed only by a separate written agreement.

5. No Guarantee of Estimate, Project Acceptance, Scheduling, or Availability

Submitting an inquiry does not guarantee that:

• you will receive an estimate;
• your project will be accepted;
• a consultation will be scheduled;
• financing will be available;
• your requested timeline can be accommodated;
• we service your location; or
• any service will be offered to you.

We reserve the right, in our sole discretion, to decline, postpone, limit, or refuse inquiries, consultations, or services for any lawful reason, including project fit, location, schedule, budget, safety, staffing, or business considerations.

6. Service Area Limitations

Our services are generally offered in North Carolina, including Raleigh and surrounding areas, subject to our current service range, project fit, staffing, and scheduling.

References on the Site to service areas are informational only and do not guarantee availability in every listed or implied location.

7. Accuracy of Submitted Information

If you submit information through the Site, you agree that:

• all information you provide is accurate and complete to the best of your knowledge;
• you will not knowingly provide false, misleading, or incomplete information;
• you will update us if material information relevant to your inquiry changes.

We are not responsible for delays, inaccurate estimates, miscommunication, or other issues caused by incomplete or inaccurate information submitted by users.

8. Uploaded Files, Photos, and User Content

The Site may allow you to upload photos, files, drawings, plans, project details, or other materials (“Submitted Content”).

By submitting content through the Site, you represent and warrant that:

• you own the content or have the right to provide it;
• the content does not infringe any third-party rights;
• the content does not contain malicious code, unlawful material, or confidential information you are not authorized to share.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, store, review, and process that content for purposes including:

• evaluating your inquiry;
• preparing estimates;
• communicating with you;
• internal operations;
• recordkeeping; and
• where separately permitted, marketing or portfolio use.

We are not obligated to retain Submitted Content for any specific period and may delete or remove it at our discretion, subject to operational and legal requirements.

9. Website Images and Project Representation

This Site may include a combination of:

• original project photography;
• before-and-after images;
• supplier- or manufacturer-provided visuals;
• stock or illustrative imagery;
• concept or inspiration images; and
• visuals relating to projects completed directly by us, with subcontractor involvement, or through partner-supported work.

These visuals are provided for general informational, illustrative, inspirational, and marketing purposes only.

Unless expressly stated otherwise, no image, gallery item, caption, or visual should be interpreted as a representation that every displayed image depicts work performed solely, entirely, or independently by JEVN Kitchen & Bath Remodeling.

Website visuals may not always reflect final scope, exact materials, exact pricing, current availability, or site-specific conditions.

10. Estimates, Proposals, Pricing, and Scope

Any estimate, pricing guidance, budget range, consultation response, or proposal provided through or in response to the Site is preliminary unless specifically incorporated into a final written agreement.

All pricing, scope, timelines, materials, and project terms are subject to:

• site conditions;
• design decisions;
• code or permit requirements;
• material availability;
• labor availability;
• measurement confirmation;
• hidden conditions; and
• final written approval.

We do not guarantee that any website statement, inquiry response, estimate range, or preliminary discussion reflects final project pricing or scope.

11. Financing and Third-Party Lender Links

The Site may reference financing options or include links to third-party financing providers, lenders, or related services.

We do not control third-party financing providers and make no representation or warranty regarding:

• approvals;
• terms;
• rates;
• eligibility;
• privacy practices; or
• service quality.

Any financing relationship is between you and the third-party provider. We are not responsible for decisions, denials, offers, terms, or outcomes related to third-party financing.

12. Phone, SMS, and Email Communications

By providing your contact information through the Site or otherwise contacting us, you consent to receive communications from us by phone, text message, and email regarding your inquiry, estimate request, scheduling, customer service, project updates, follow-up, and, where permitted by law, marketing or promotional communications.

Message and data rates may apply. Message frequency may vary.

You may opt out of marketing text messages by replying STOP. For help, reply HELP or contact us directly.

Consent to receive communications is not a condition of purchasing goods or services.

If call tracking or call recording is used, calls may be monitored or recorded where permitted by law for operational, quality, documentation, or training purposes.

13. Online Payments

If the Site permits online payments, deposits, or payment requests, those transactions may be processed through third-party payment processors or service providers.

We do not guarantee uninterrupted payment processing and are not responsible for third-party payment platform failures, delays, errors, or security issues beyond our reasonable control.

Any payment-related obligations, refund rights, deposit treatment, or payment schedules related to actual projects will be governed by a separate written agreement where applicable.

14. Intellectual Property

All content on this Site, including text, graphics, branding, logos, trade names, design, layout, icons, images, videos, downloads, and other materials, is owned by or licensed to us and is protected by applicable intellectual property and other laws.

You may not reproduce, copy, republish, distribute, modify, display, transmit, scrape, or exploit any Site content without our prior written permission, except for limited personal, non-commercial use consistent with these Terms.

15. Prohibited Uses

You agree not to:

• use the Site for any unlawful purpose;
• impersonate any person or entity;
• submit false or misleading information;
• upload malicious code or harmful content;
• interfere with Site functionality or security;
• attempt unauthorized access to the Site, server, or connected systems;
• scrape, copy, mine, harvest, or republish Site content without permission;
• use the Site to harass, abuse, threaten, or defraud; or
• use bots, scripts, or automated tools in a manner that disrupts the Site.

We reserve the right to restrict or terminate access to the Site for any user who violates these Terms.

16. Third-Party Links, Tools, and Embedded Content

The Site may contain links to or integrations with third-party services, including:

• financing platforms;
• maps;
• embedded videos;
• analytics tools;
• advertising tools;
• forms;
• social media platforms; and
• other external websites.

We do not control and are not responsible for the content, availability, accuracy, privacy practices, or terms of use of any third-party service or website.

Your use of third-party services is at your own risk and subject to their own terms and policies.

17. Privacy Policy

Your use of the Site is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you acknowledge that you have read and understand our Privacy Policy.

18. Disclaimer of Warranties

This Site is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, JEVN Kitchen & Bath Remodeling disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, completeness, and availability.

We do not warrant that:

• the Site will be uninterrupted;
• the Site will be error-free;
• the Site will always be secure;
• defects will be corrected; or
• the Site or its servers are free of viruses or harmful components.

19. Limitation of Liability

To the maximum extent permitted by law, The JEVN Group LLC, JEVN Kitchen & Bath Remodeling, and their owners, officers, employees, contractors, agents, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the Site.

This includes claims relating to:

• website errors;
• inaccurate information;
• estimate expectations;
• service availability;
• reliance on website content;
• technical interruptions;
• uploaded content;
• third-party links;
• financing links;
• communications; or
• loss of data, opportunity, revenue, or business.

To the maximum extent permitted by law, our total liability for any website-related claim shall not exceed the greater of:

• the amount you paid us directly through the Site for the specific website-related transaction giving rise to the claim; or
• one hundred U.S. dollars ($100.00).

20. Indemnification

You agree to defend, indemnify, and hold harmless The JEVN Group LLC, JEVN Kitchen & Bath Remodeling, and their owners, officers, employees, contractors, agents, affiliates, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Site;
• your violation of these Terms;
• your Submitted Content;
• your violation of any law; or
• your infringement of any rights of any third party.

21. Technical Issues and Website Availability

We do not guarantee that the Site will always be available, functional, accurate, accessible, or free from interruption or technical issues.

We may update, suspend, restrict, or discontinue any part of the Site, forms, tools, or content at any time without notice.

We make reasonable efforts to maintain a functional website, but we do not guarantee uninterrupted access or compatibility with every device, browser, or third-party integration.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles.

23. Venue

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Wake County, North Carolina, unless applicable law requires otherwise, and you consent to the jurisdiction and venue of such courts.

24. Changes to These Terms

We may update or revise these Terms at any time in our sole discretion. When we do, we will update the “Last Updated” date at the top of this page.

Your continued use of the Site after revised Terms are posted constitutes your acceptance of the updated Terms.

25. Contact Information

If you have questions about these Terms, you may contact us at: